Privacy Policy

At 365 Cleaners (we, us, 365 Cleaners), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, apps, and the other services we provide (“our Services”).

Our Privacy Policy, which is set out below, explains the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookies Policy, and our Website Terms of Use.

For the purposes of the Privacy Act 1988 (Cth) and Australian privacy laws, the data controller is 365 Cleaners, a company registered in Australia with Australian Business Number 1300 285 518, which is located at Unit 12/93 Yale Dr, Epping VIC 3076, Australia.

Information we may collect from you

We may collect and process the following data about you:

1. Information that you provide to us, such as your name, address, email address, telephone number, and other registration information, financial and credit card information, personal description, details of your business, and any information about you revealed in photographs of your property that you provide to us (or that you permit us to take). This may occur when you:
   1.1. Register with us and log in through our websites and/or apps;
   1.2. Complete contact or enquiry forms on, or otherwise provide information via, our websites and/or apps;
   1.3. Subscribe to any newsletters we may offer;
   1.4. Complete any voluntary surveys we ask you to participate in;
   1.5. Send feedback to us via our websites and/or apps;
   1.6. Respond to our marketing communications;
   1.7. Correspond with us by telephone, post, or email (we will keep a record of this correspondence);
   1.8. Report a problem with any of our Services.
2. Information we collect automatically each time you visit our websites or use our apps:

• Technical information, such as the type of mobile device you use, mobile network information, your mobile operating system, and browser type;
• Information about your computer, including your IP address, operating system, and browser type, for system administration;
• Details of your use of our websites, including traffic data, location data, and other communication data.

1. Information about your location through GPS technology or other location-based technology if you use our apps to request services.
2. Information we receive from third parties, such as business partners, subcontractors, payment services, and fraud prevention agencies.

How we use your information

We use the information you give us for the following purposes:

1. To manage your account with us;
2. To arrange and manage your bookings and service requests;
3. To fulfil our contractual obligations;
4. To provide the information, products, and services you request from us;
5. To communicate with you regarding any comments, complaints, or queries;
6. To notify you about changes to our services;
7. To ensure that our website content is presented effectively for your device;
8. To provide you with information on goods and services we offer that may interest you, where you have consented or where allowed by law.

Cookies

Our websites and apps use cookies to enhance your experience. For more information, please review our Cookies Policy.

Where we store your personal data

All information you provide is stored on secure servers in Australia. By submitting your personal data, you agree to this storage and processing. We take all steps reasonably necessary to ensure your data is handled securely in accordance with this Privacy Policy.

Disclosure of your information

We may share your personal information:

1. With members of our company group or third-party service providers who assist in delivering our services;
2. If required by law to disclose personal data or to protect the rights, property, or safety of 365 Cleaners, our customers, or others.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at info@365cleaners.com.au.

Under Australian privacy laws, you have the right to access any personal information we hold about you. A small fee may be charged for providing access to this information.

Links to third-party websites

Our websites may contain links to third-party websites. Please note that these websites have their own privacy policies, and we do not accept responsibility for their content.

Changes to our Privacy Policy

We may update this policy from time to time. Please check this page regularly to stay informed about any changes. Your continued use of our Services indicates your acceptance of any updates to this policy.

Contact us

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to:

365 Cleaners
Phone: 1300 285 518
Address: Unit 12/93 Yale Dr, Epping VIC 3076, Australia
Email: info@365cleaners.com.au

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