Keeping up with regular cleaning is something most of us struggle with. Between busy work schedules, family responsibilities, and trying to enjoy some downtime, thorough cleaning often gets pushed to tomorrow—and then to next weekend.
This is when professional cleaners become a valuable option. Professional cleaning services can efficiently handle tasks that would take up your precious free time. Whether you need a thorough deep clean, an end-of-lease clean to secure your bond return, or regular maintenance to keep your home consistently clean, hiring professionals can be a practical solution.
However, it’s important to understand that cleaning services vary in quality, reliability, and what they offer. We’ve all known someone who was disappointed with a cleaning service they hired, whether due to missed areas, inconsistent results, or communication problems.
This guide will help you ask the right questions before hiring a cleaning service. By covering these seven essential questions, you’ll be better equipped to find a reliable, professional cleaning service that meets your specific needs.
1. What Services Do You Specifically Include?
One of the most common misunderstandings between clients and cleaning companies stems from unclear expectations about what’s included in the service.
What to Ask:
- Does your standard cleaning package include inside window cleaning?
- Will you clean inside appliances like ovens and refrigerators?
- Do you dust ceiling fans and light fixtures?
- Is bathroom scrubbing (including grout) part of the service?
- Do you clean blinds and curtains?
- Will you move furniture to clean underneath or just clean around it?
Many cleaning companies offer tiered services or add-ons. By clarifying exactly what’s included, you can avoid the disappointment of finding that certain areas weren’t addressed because they weren’t part of the “standard” package.
For example, most regular cleaning services don’t include tasks like cleaning inside kitchen cabinets or washing walls. Deep cleaning or spring cleaning packages typically cover these more intensive tasks, but at a higher price point.
Why This Matters:
Understanding service inclusions helps you compare quotes accurately. A seemingly cheaper service might actually be more expensive when you add all the extras you need. Knowing exactly what will be done also helps you prepare your space appropriately before the cleaners arrive.
Looking for cleaners in Melbourne, Sydney, or Adelaide? 365 Cleaners is dedicated to making professional home cleaning simple and accessible for everyone. Our house cleaning services cover a variety of tasks, from dusting to vacuuming, mopping floors and cleaning windows.
2. What Products and Equipment Do You Use?
The cleaning products and equipment used in your home or office can significantly impact both the quality of cleaning and the health of occupants.
What to Ask:
- Do you bring your own cleaning supplies and equipment?
- What types of cleaning products do you use? Are they eco-friendly?
- Do you use different products for different surfaces?
- Can I request specific products if I have allergies or preferences?
- How do you ensure cross-contamination doesn’t occur between clients?
Many of us are increasingly concerned about the environmental impact and potential health effects of harsh cleaning chemicals. If you have young children, pets, or family members with respiratory issues like asthma, this question becomes even more important.
Why This Matters:
Some cleaning companies use commercial-grade products that contain strong chemicals, while others opt for gentler, environmentally friendly alternatives. If you or your family members have allergies or sensitivities, knowing what products will be used in your home is crucial. Additionally, understanding whether the company brings professional-grade equipment (like steam cleaners or high-powered vacuums) can help you gauge the thoroughness of the clean you’ll receive.
3. How Do You Screen and Train Your Staff?
When you hire a cleaning service, you’re essentially inviting strangers into your home or office. Understanding how these individuals are selected and prepared for their work provides peace of mind.
What to Ask:
- What background checks do you perform on your cleaning staff?
- Are your cleaners employees or independent contractors?
- How are your cleaners trained?
- Will the same cleaner(s) come each time?
- Are your staff insured and bonded?
- Do your cleaners have Working with Children Checks if required?
Reputable cleaning companies typically conduct thorough background checks, including police checks, working with children checks (if applicable), and reference verification.
Why This Matters:
Knowing that properly vetted, trained professionals will be handling your cleaning gives you confidence in both the security of your property and the quality of service you’ll receive. Companies that employ their cleaners directly (rather than using contractors) often have more control over training standards and quality assurance.
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4. What Are Your Pricing Structures and Policies?
Understanding the financial aspects of hiring cleaners helps avoid unexpected costs and ensures you’re getting value for money.
What to Ask:
- Do you charge by the hour or by the job?
- What is your minimum service fee?
- Are there additional charges for certain tasks or services?
- Do you offer discounts for regular cleaning schedules?
- What is your cancellation policy?
- Do prices increase during peak times or holidays?
Australian cleaning services typically have different pricing models. Some charge hourly rates (usually ranging from $30-$50 per hour per cleaner), while others charge flat rates based on the size of the property or specific tasks required.
Why This Matters:
Clear understanding of pricing helps you budget appropriately and avoid bill shock. If you’re comparing multiple services, knowing exactly what you’ll pay and what you’ll get for that price allows for proper comparison. Additionally, understanding policies around cancellations or rescheduling gives you flexibility while respecting the company’s time.
5. What Happens If I’m Not Satisfied?
Even the best cleaning companies might occasionally miss something or not meet your expectations. Knowing how they handle these situations tells you a lot about their commitment to customer service.
What to Ask:
- Do you offer a satisfaction guarantee?
- What is your process if I’m not happy with something?
- How quickly will you address issues or complaints?
- Will I be charged for a re-clean if something was missed?
Why This Matters:
Even with clear communication, sometimes things don’t go as planned. A company that stands behind their work with a strong guarantee demonstrates confidence in their service quality and commitment to customer satisfaction. This policy protects your investment and ensures you’ll get the clean home or office you’re paying for.
6. What Insurance Coverage Do You Carry?
Accidents happen, and it’s important to know who’s responsible if something gets damaged or if someone gets injured while cleaning your property.
What to Ask:
- Do you have public liability insurance?
- What does your insurance cover?
- What is the process if something gets damaged during cleaning?
- Are your workers covered by workers’ compensation insurance?
Professional cleaning companies should carry several types of insurance, including public liability insurance (typically at least $10-20 million in coverage) and workers’ compensation insurance.
Why This Matters:
Proper insurance protects both you and the cleaning company if accidents occur. Without adequate coverage, you could potentially be liable for injuries that happen on your property, or you might not be compensated for items that are damaged during cleaning. Legitimate companies will readily provide proof of insurance when asked.
7. How Do You Handle Access and Security?
If you’re not planning to be present during cleaning, understanding how access and security are managed becomes particularly important.
What to Ask:
- How do you handle keys or access codes?
- What security measures do you have in place to protect my property?
- How do you ensure my property is secure when leaving?
- Do you have a system for reporting damages or security concerns?
Professional cleaning companies should have strict protocols for handling keys and access information, such as secure key storage systems and confidentiality agreements for staff.
Why This Matters:
Your home or office contains valuable and personal items. Knowing that the cleaning company takes security seriously helps protect both your property and your peace of mind. Clear protocols around locking up, alarm systems, and key handling demonstrate professionalism and responsibility.
Making Your Final Decision
After asking these seven essential questions, you should have a good sense of whether a cleaning service meets your needs. Remember to trust your instincts—if a company is hesitant to answer these questions or seems unprofessional in their responses, it might be best to continue your search.
When comparing different cleaning services, consider creating a simple spreadsheet to track how each company responds to these key queries. This will help you make an objective comparison based on the factors that matter most to you.
How 365 Cleaners Can Help
At 365 Cleaners, we understand that inviting someone into your home or office to clean requires trust. That’s why we’re completely transparent about our processes, products, and policies. Our team of professionally trained and thoroughly vetted cleaners provides exceptional service across Australia.
We offer customisable cleaning packages designed to meet your specific needs, whether that’s a one-time deep clean, end of lease cleaning, or regular maintenance. Our eco-friendly cleaning products are safe for your family, pets, and the environment, while still delivering professional-grade results.
With comprehensive insurance coverage and strict security protocols, we provide peace of mind and a spotless space. Our clear pricing structure means no surprises on your bill, and our responsive customer service team is always ready to address any questions or concerns.
Ready to experience the difference professional cleaning can make? Contact us today for a free, no-obligation quote. Visit our website or call us to discuss how we can create a cleaner, healthier environment for your home or business.